How do I change my email address/username in RETR?

If you've recently moved companies and no longer have access to your old email address, or need to change your email address on file for other reasons, please head to the RETR log in page.

Enter your old email address here and hit continue. When prompted for a password, look for the "can't access your account?" prompt at the bottom of the page

Clicking on this will send a two-factor authentication code to your mobile device, which you can use to update your email.

What if I don't have a mobile number on file?

If you don't have a mobile number on file, please reach out to our team at support@retr.app with the name, NMLS, and current email on your account + the email you want to switch to. Please also provide your mobile number so we can add this to your account for any future email address changes.