Skip to content
Sign in
Go to retr.app
  • There are no suggestions because the search field is empty.

How to add RETR to your email Whitelist

How to add RETR to your email whitelist to ensure you don't miss anything important from us.

As a RETR user, you'll receive emails from us to your inbox for a variety of reasons, such as agent activity updates, new feature releases, and account related emails like password resets, security verifications, and more. For account based emails such as password resets or two factor authentication emails, these emails can take a minute or two to arrive, and may accidentally get rerouted to spam. In this case, please be sure to mark these emails as not spam.

If you've already checked your spam folder and verified we have the correct email on file for you, but ae still not seeing emails from RETR, please follow the instructions below to add RETR to your email whitelist, which will ensure our emails make it to your inbox!

To add our RETR.app email domain to your whitelist, the exact steps depend on your email service or security platform. Here are instructions for the most common systems, but most others will have similar steps.

Gmail (personal Gmail.com)

Gmail doesn’t have a direct “whitelist,” but you can create a filter:

  1. Open Gmail.

  2. Click the gear icon → See all settings.

  3. Go to Filters and Blocked Addresses.

  4. Click Create a new filter.

  5. In the From field, enter the domain - @retr.app

  6. Click Create filter.

  7. Check Never send it to Spam.

  8. Click Create filter.

Google Workspace (admin)

  1. Go to admin.google.com → Apps.

  2. Select Google Workspace → Gmail → Spam, phishing, and malware.

  3. Under Email allowlist, add retr.app

  4. Save changes.

Outlook.com / Hotmail

  1. Go to Settings → View all Outlook settings.

  2. Select Mail → Junk email.

  3. Under Safe senders and domains, click + Add.

  4. Enter the domain (retr.app).

  5. Save.

Microsoft 365 / Exchange Admin

  1. Go to the Microsoft 365 Admin Center.

  2. Open Security → Policies & rules → Threat policies.

  3. Choose Anti-spam policies → edit your policy.

  4. Under Allowed domains, add retr.app.

  5. Save.

Apple Mail (iCloud Mail)

  1. Go to iCloud Mail in a browser.

  2. Click the gear icon → Rules.

  3. Create a rule:
    If message is from ends with retr.app→ Move to Inbox and Mark as Not Junk.

Yahoo Mail

  1. Go to Settings → More settings.

  2. Select Filters → Add new filters.

  3. Set rule: From contains retr.app

  4. Choose Inbox as the destination.

 

If you have any questions, reach out to support@retr.app