When Will My RETR Trial Account Be Approved?

Thanks for checking out RETR! We're excited to have you on the platform!

New individual RETR trial accounts are usually approved within a few days. When yours is approved, you’ll get a welcome email asking you to log in and create a password, and your 2-week free trial starts then.

Why Does My RETR Account Need Approval?

Every individual subscriber account (one that isn’t part of an Enterprise account) goes through an approval process. RETR checks your Nationwide Multistate Licensing System (NMLS) number and the other information you submitted.

How Long Does RETR Account Approval Take?

Approval usually takes a few days.

If you’ve requested a trial but haven’t received a welcome email, your account is still being reviewed.
You won’t be able to log in until your account is approved.

What Happens After My Account Is Approved?

Step 1: Check for your welcome email

When your account is approved, RETR sends you a welcome email.

Step 2: Log in and create a password

Follow the link in the email to log in and set up your password.

Step 3: Start your 2-week free trial

Your trial starts the day your account is approved, so you get the full 2 weeks.

How to Get Your RETR Trial Approved Faster

If you haven’t requested a trial yet, sign up with:

✅ Your personal NMLS number, not your company’s NMLS number
✅ Your direct work email, not a team or personal email

Using the wrong NMLS number or email can slow down approval.

What Happens When My RETR Free Trial Ends?

When your trial ends, your account automatically moves to a paid subscription.

To learn what the trial includes, see What is included in a free trial?

Enterprise Users: Why Haven’t I Received My RETR Welcome Email?

If your company added you to its Enterprise account and you haven’t received a welcome email:

Step 1: Check your spam folder

The welcome email may have been filtered as spam or junk.

Step 2: Contact your account admin

If you still can’t find it, ask your company leadership or your RETR account admin to resend it.

How Enterprise Admins Can Resend Welcome Emails

Step 1: Open the Admin section

Step 2: Select the users

Choose the users who need a welcome email.

Step 3: Resend the emails

Click the option to resend emails.