Why can't I find an agent/a loan officer in RETR?

We're sorry you're having trouble locating some real estate agents/LOs in RETR! Some agents/LOs may not appear in RETR due to a few reasons:

• Newly licensed: Newly licensed agents/LOs only show up if RETR has received their information and there's activity for them. Not all agents will have contact or profile details listed if they are very new; as agents start transacting, profiles will populate. For LOs, their NMLS would need to be active for a at least a week in order for us to pull in that data and create a profile for them.

• Name errors or location errors: Agent/LO names in RETR will match whatever is displayed on their license. Please ensure you have spelled their name correctly, and take into account any hyphenated names, married names or nicknames. If you still can not locate the agent/LO, try searching by just their last name, or switch the location to "any state". The Find Agent By Name location search option searches agents by office headquarters location, not by the location their transactions are based in, since many agents are licensed in multiple states. Because some offices may be headquartered in a different state than where the agent does their business, this can impact searching. 

Please also keep in mind that while users can search LOs by NMLS number, agents can only be searched by name or email, not license number. If you're trying to search an agent by license number, please use their name or email instead.

If none of these apply to the agents/LOs you're looking for, feel free to provide us their names and we'd be happy to look into this further! You can reach us at support@retr.app