Skip to content
Go to retr.app
  • There are no suggestions because the search field is empty.

Why Can’t I Sign Up for RETR? NMLS Requirements and Common Sign-Up Errors

Possible explanations for why a user is unable to sign up for an account/free trial

To sign up for RETR, you need an active, valid NMLS (Nationwide Multistate Licensing System) ID that is currently sponsored by a valid mortgage company. Most sign-up problems happen because the NMLS ID already has an account, is invalid or inactive, or isn’t sponsored.

Who Can Sign Up for RETR?

RETR is available to people in the mortgage industry who have an active, valid NMLS ID sponsored by a mortgage company. This requirement ties each account to one specific person.

  • ✅ You can sign up if you have an active, valid NMLS ID sponsored by a mortgage company.
  • ✅ Title, insurance, and consulting companies can ask about Enterprise accounts (minimum 5 seats).
  • ❌ Real estate agents and Realtors cannot sign up for a RETR subscription at this time.
  • ❌ You cannot sign up without a valid, active NMLS ID.
  • ❌ You cannot start more than one free trial per NMLS ID, or have more than one account per person.

How Long Does RETR Account Approval Take?

RETR account approval can take a few days, because every account goes through NMLS verification first.

  1. Submit your sign-up. RETR verifies your NMLS ID.
  2. Watch for a welcome email. You’ll get one once your account is approved.
  3. Start your free trial. Your 2-week free trial begins when the account is approved. After it ends, the account moves to a paid subscription.

Why Does RETR Say an Account Already Exists Under My NMLS ID?

This message means an account is already linked to your NMLS ID, often one you set up earlier with a different email address. RETR allows one account per person and one free trial per NMLS ID.

If You Know Your Existing Login

Log in with your existing email and password to restart your subscription.

How to Change the Email Address on Your RETR Account

Step 1: Go to the RETR login page
Open the RETR log in page.

Step 2: Enter your old email address
Type the email address on your existing account and click “Continue.”

Step 3: Select “Can’t access your account?”
On the password screen, click the “Can’t access your account?” prompt at the bottom of the page.

Step 4: Enter the two-factor authentication code
RETR sends a two-factor authentication code to the mobile number on file. Use that code to update your email address.

If You Don’t Have a Mobile Number on File

Email support@retr.app with:

  • Your name
  • Your NMLS ID
  • The current email address on your account
  • The new email address you want to use
  • Your mobile number, so it can be added for future email changes

Why Does RETR Say My NMLS ID Is Invalid?

An “invalid NMLS ID” message usually means the ID is mistyped, inactive, not sponsored by a mortgage company, or hasn’t yet appeared in RETR’s weekly NMLS data refresh.

Work through these checks in order:

  1. Check the NMLS ID you entered. It must match the NMLS record connected to your name.
  2. Confirm your NMLS ID is valid and active. RETR can’t accept inactive NMLS IDs. If you’re renewing or getting your license, wait until it has been active for one week before signing up.
  3. Confirm you’re sponsored by a mortgage company. You must be authorized to represent, or actively employed by, a valid mortgage company. RETR can’t offer a subscription to an unsponsored NMLS ID.
  4. If you recently changed employers, wait about a week. RETR refreshes NMLS data weekly, so your new employer should show up after about a week.
  5. If your license and employment aren’t recent, check with your state licensing board. There may be an issue with your licensing record.

Verify your NMLS record: NMLS Consumer Access

Can Real Estate Agents Sign Up for RETR?

No. RETR is currently available only to people in the mortgage industry with a valid, active NMLS ID. Real estate agents, Realtors, and people in the mortgage industry without an NMLS ID can’t sign up for a RETR subscription at this time.

To be notified if RETR expands to other users, join the waitlist.

Can Title, Insurance, or Consulting Companies Use RETR?

Yes, in some cases. RETR offers Enterprise accounts for some title and insurance companies, with a minimum of 5 seats (users).

To get started, email sales@retr.app with some information about your company, and RETR’s sales team will set up a call.

Note: RETR subscriptions are currently limited to NMLS-holding mortgage professionals and select Enterprise accounts. Availability for other users may change in the future.