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Why can't I sign up?

Possible explanations for why a user is unable to sign up for an account/free trial

At RETR, we require all users to have an active and valid NMLS number for sign up. This allows us to tie your account specifically and exclusively to you. All accounts must go through NMLS verification before they are approved, which can take a few days. Once approved, you'll have a full 2 weeks from the moment the account is approved to try RETR for free before the account transitions to a paid subscription. 

If you are receiving a message that there is already an existing account under your NMLS ID:
  • You may have a previous account under a prior email address.
  • Users are only allowed one trial per NMLS number, and only one account per user.
  • If you need to update your account to have a new email address, please email support@retr.app with your name, NMLS, your prior email address, and the one you want to change it to.
  • Otherwise, please log in with your existing email and password to restart your subscription. 
If you are receiving a message that your NMLS ID is invalid:
  • Verify you have entered in the correct NMLS ID. Your NMLS ID must be connected to your name, otherwise your request will not be accepted.
  • Verify that your NMLS ID is valid and active. Inactive NMLS IDs can not be accepted. 
  • If your NMLS ID is not connected to any mortgage company at this time, we are unable to offer a subscription, as you must be authorized to represent a valid mortgage company. 
  • If your NMLS ID is active and valid, but your license has only recently started, or you just recently started at a new place of employment, please try again in about a week. RETR refreshes NMLS data weekly, so the system should recognize your new license/place of employment after about a week. 
  • If your NMLS ID is active and valid, but your license/employment is not recent, you may need to check with your state licensing board.
If you do not have a valid and active NMLS ID:
  • Currently, RETR is only available to those in the mortgage industry with valid and active NMLS IDs. We hope to expand our offerings in the future, and you can sign up for our waitlist to be notified when that expansion happens: Join our waitlist

 

If you have any questions, let us know at support@retr.app