How do export credits work?

There is no limit to how much data you can export out of RETR, however, we do utilize export credits for all exports of data.

How many credits come with my subscription?

Your subscription comes with 300 monthly export credits that expire and refresh on the 1st of each month. Any unused credits do not roll over. If you need to purchase additional credits, you can do so by clicking on "Buy More Credits" in the bottom lefthand corner of any Saved List page.

Here is our current pricing for the additional credits:

• 100 Export Credits - $25 ($0.25/credit)

• 500 Export Credits - $119 ($0.2375/credit - 5% Discount)

• 1,000 Export Credits - $225 ($0.2250/credit - 10% Discount)

• 5,000 Export Credits - $1,000 ($0.20/credit - 20% Discount)

These additional credits will be stored in your credit stash and available for the life of your subscription or until used.  We currently do not offer any unlimited credits packages, nor bulk credits larger than the packages above. If you require more than the credits available above, you can purchase multiples of these credit packages according to your credit needs.

Different kinds of data require different amounts of export credits: 

• An Agent or a LO: 1 export credit per person.
• Refi Opportunities: 1/10 of a credit per opportunity without agent data, 1 export credit per opportunity with agent data 
• Loan History: 1/4 of an export credit per loan

RETR will always tell you how many export credits are needed prior to an export taking place. Balances for monthly credits and credit stashes can be viewed in the bottom lefthand corner of any saved list page. 

Note: If you are on a free trial, you will have 50 export credits available to use. If you need additional credits, a paid subscription is required to access the 300 monthly credits and to purchase additional export credits. Please note the 50 trial export credits will disappear when you start a paid subscription, so use them during your trial!

How do I use them? 

Export credits can be used throughout the platform to export data, such as agents, loan officers, Refi opportunities, etc. Credits can be used to either download data to your computer via an Excel file, or pushed to your CRM. To learn more about CRM integrations, see this article.

Worried about duplicates? You can export an agent or loan officer more than once within 30 days and it will not utilize additional credits. For more information on avoiding duplicate exports, check out this article: How can I avoid duplicate exports?