How to Sign Up for a RETR Account

Welcome to RETR! We're excited to have you on the leading platform for mortgage intelligence!

To sign up for RETR, you need a valid NMLS (Nationwide Multistate Licensing System) number. Start your sign-up on the RETR sign-up page, then wait a few days while RETR verifies your NMLS details.

Who Can Sign Up for RETR?

RETR is the leading mortgage intelligence platform, and it’s available to mortgage professionals with a valid NMLS number.

• ✅ Mortgage professionals and loan officers (LOs) with a valid NMLS number can sign up.
• ❌ Real estate agents and Realtors cannot sign up at this time.
• ❌ People without an active NMLS number cannot sign up at this time.

Note: RETR is currently available only to mortgage professionals with a valid NMLS number. If you’re a real estate agent or not an active loan officer, join the RETR waitlist to hear if that changes.

How to Create a RETR Account

Step 1: Go to the RETR sign-up page
Open retr.app/Account/Validate.

Step 2: Enter your information
Fill in your details and your NMLS number. Double-check that everything is correct.

Step 3: Use your work email if you can
A work email speeds up approval compared with a personal email.

Step 4: Wait for NMLS verification
RETR reviews every new account to verify its NMLS details. This takes a few days.

Step 5: Watch for your welcome email
You’ll get a welcome email once your account is approved.

Getting an error message when you sign up? See Why can’t I sign up? for common causes and fixes.

How Long Does RETR Account Approval Take?

Approval usually takes a few days while RETR verifies your NMLS details. To speed it up, enter accurate information and use a work email address instead of a personal one.

How to Reactivate a Previous RETR Account

If you’ve had a RETR account before, you don’t need to sign up again.

Step 1: Log in
Go to the RETR login page and log in with your existing email and password.

Step 2: Select a subscription
Choose a subscription to reactivate your account.

How to Change the Email Address on Your RETR Account

Step 1: Go to the RETR login page
Open the RETR login page.

Step 2: Enter your old email address
Type the email address on your account and click “Continue.”

Step 3: Select “Can’t access your account?”
On the password screen, click the “Can’t access your account?” prompt at the bottom of the page.

Step 4: Enter the two-factor authentication code
RETR sends a two-factor authentication code to the mobile number on file. Use that code to update your email address.

If You Don’t Have a Mobile Number on File

Email support@retr.app with:

• Your name
• Your NMLS number
• The current email address on your account
• The new email address you want to use
• Your mobile number, so it can be added for future email changes

How to Reset Your RETR Password

Go to the Reset Password page and follow the prompts.