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Missing or Incorrect Data in RETR: Why It Happens and How to Report It

We apologize for any discrepancies you're seeing! At RETR, we take great pride in the data we surface, and appreciate you bringing this to our attention. 

To report missing or incorrect data in RETR, email support@retr.app with the property address or profile URL, and the RETR team will fix the record.

Before you report a missing loan, check how long ago it closed. Recent sales appear within a few days, but loan data usually takes 4–6 weeks to show up. There is no need to report any loan still within the 4-6 week delay window, as these will populate on their own. 

Why Is Some RETR Data Incorrect or Incomplete?

RETR gets its data from county records, among other sources, which are sometimes incomplete or contain mistakes. RETR catches these errors in two ways:

  • ✅ Proprietary algorithms fix errors automatically where they can.
  • ✅ Manual review handles anything the algorithms can’t fix.

If an error gets through, report it to RETR Support using the steps below.

To learn more, see How accurate is RETR’s real estate and mortgage data?

Why Is My Loan Listed Under Another Loan Officer?

A loan can show up under the wrong loan officer when two NMLS numbers are similar or when there was an error in the source data. To get it fixed, email support@retr.app with:

  • The full property address of the loan
  • The profile link of the loan officer it’s showing under

The RETR team will update the record and email you once it’s fixed.

How to Report Incorrect or Missing Data in RETR

Step 1: Identify what’s wrong
Note the problem, such as a wrong loan officer, a missing transaction, a loan that closed more than 6 weeks ago and still isn’t showing, or incorrect contact details.

Step 2: Gather the record details
Include the property address or profile URL so the team can find the record quickly. For a missing loan, include as many of these details as you can:

  • Loan Date:
  • Street Address:
  • City:
  • State:
  • Zip:
  • Loan Officer:
  • Loan Purpose (purchase, refinance):
  • Loan Type (FHA, VA, conventional):
  • Loan Amount:
  • Interest Rate:
  • Title Company:
  • Seller Name:
  • Buyer Name:
  • Buying Agent:
  • Listing Agent:

Step 3: Email RETR Support
Send the details to support@retr.app. If you’re reporting more than one loan, include a separate set of details for each one.

Step 4: Let the RETR team review and fix it
The team checks the record, corrects it, and follows up with you by email.

Our Data Promise To Our Customers

RETR is constantly refreshing and spot-checking our data sources to ensure we are always providing users with the accurate data they know and love us for! Of course, there can still be situations where data is outdated or inaccurate, so we appreciate our users bringing these situations to our attention so we can correct the errors and improve our sources for the future.