Why Was My RETR Account Locked? Suspicious Activity Alerts Explained

RETR temporarily locks accounts when its security system detects activity that may violate the Terms of Service, most often data scraping or account sharing. The lock lifts automatically 12 hours after the lockout email is sent, as long as no more suspicious activity is detected.

Why Did RETR Lock My Account?

To protect user data and the platform, RETR automatically puts a security hold on any account where it detects suspicious activity. The two most common causes:

Reason	What triggers it
Data scraping	Opening a large number of pages in a very short time, manually or with software, scripts, or bots
Account sharing	Several people using one account at the same time, which creates activity that looks like scraping

What Is Data Scraping?

Data scraping means accessing a large number of web pages in a very short time, either by hand or with automated tools. RETR’s anti-scraping technology watches for unusual browsing patterns. A high volume of page activity can trigger a precautionary lock.

Note: Data scraping violates RETR’s Terms of Service and may lead to account suspension or termination.

Can I Share My RETR Account?

No. Each RETR account is licensed to one person. When several people use the same account at once, the extra activity can be flagged as suspicious.

✅ Each team member can get their own RETR account.
✅ Teams of 5 or more can use an Enterprise account.
❌ You cannot share one RETR account between multiple people.

When Will My RETR Account Be Unlocked?

Your account unlocks automatically 12 hours after the lockout email was sent, as long as no more suspicious activity is detected.

If you still can’t get into your account after the hold ends, contact RETR Support.

What Should I Do If I Don’t Recognize the Activity?

If you don’t recognize the activity that caused the lock, reset your password right away to secure your account.

Reset your RETR password

How Can I Prevent an Account Lockout?

Use RETR’s built-in export and integration tools instead of opening large numbers of pages. You can export data to an Excel spreadsheet or send it straight to your CRM:

What If the Data I Need Isn’t Exportable?

Some datasets can’t be exported yet. Based on customer feedback, RETR has been adding export options and plans to add more. The team is also looking into an API for all users.

✅ You can export many datasets through lists, exports, and CRM integrations.
❌ You cannot use scraping or automated tools to collect data that isn’t exportable.

If there’s data you need that you can’t export, contact RETR Support. The team can walk you through how to get it without triggering RETR’s security systems.